With the Caliper’s Advisor Competency Report for Technician, you will gain a clear, accurate picture of an individual’s strengths, limitations and overall potential.

This product features:

  • A comprehensive report that supports selection and development
  • A detailed analysis of the individual’s strengths and opportunities for development
  • Descriptions of potential competencies and representative behaviours in practical, intuitive terms
  • A phone consultation to help you understand the report and its implications
  • Behavioural-based interview questions tailored to assessment results in recruitment reports
  • Managing for Success suggestions, which include coaching recommendations and tips for working with the individual
  • A Function-Fit index and/or Caliper Consultant’s recommendation can be included.

Technicians assemble, maintain, or repair equipment, computer networks, or some forms of intellectual property. They are responsible for diagnosing or troubleshooting problems, repairing broken parts, and installing required upgrades. Their work is usually fairly complex and requires some specialized knowledge or skills.

Examples of Technician Positions are:
Service Technician, Field Mechanic, Quality Service Technician, Industry Specialist, Desktop Technician.

COMPETENCY AREAS MEASURED BY THIS REPORT:

Quality Focus – Technicians ensure that all work in their own area of the business, throughout the organisation, by vendors, suppliers, etc. is performed with excellence and to high standards for quality and integrity.

Analytical Thinking – They grasp the underlying concepts in complex information, are able to identify root causes of problems, and formulate solutions based on a synthesis of information.

Time Management – They focus on completing all work tasks in a timely manner while remaining responsive enough to react to competing demands and shifting priorities. They are able to manage multiple responsibilities while being organised, keeping on top of important time-sensitive tasks, and performing all work accurately.

Information Seeking – They are driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.

Continuous Learning – Technicians take responsibility for their own learning and professional development. They are objectively aware of the knowledge and skills required to grow in their career, actively seek out professional development resources to address knowledge and skills needs, and exhibit the personal discipline to accomplish learning goals.

Service Focus – They place emphasis on creating customer loyalty by continually enhancing the customer experience. They show the capacity to identify and understand the needs of customers, manage expectations, and give priority to meeting and exceeding those needs.

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